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Jeff Toister – Leading a Customer-Centric Culture

Leading a Customer-Centric Culture
[5 MP4]

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Description

What do great companies have in common? Great customer service. In this short course, discover how to chart your team on a course to a customer-centric culture.
Jeff Toister discusses how to set a direction, create mile markers, and course correct when things get off track.
Leading a Customer-Centric Culture
Cultivating a customer-focused culture
Providing clear direction
Using mile markers
Needing course corrections
Conclusion

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