Private Library for Business-Only Content.

R. Spector – The Nordstrom Way to Customer Service Excellence

Wiley The Nordstrom Way To Customer Service Excellence A Handbook For Implementing Great Service In Your Organization Isbn0471702862.pdf
[eBook (PDF)]

Category:
This product can only be requested by members. To get this product, you must be a member
BECOME A MEMBER

Description

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
by Robert Spector, Patrick D. McCarthy

A new “how-to” version of a customer service classic

First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. It is designed for customer service managers and trainers, who will find it an invaluable resource for designing their own training programs. Through training exercises, hiring questionnaires, and customer service development tools, the authors not only explain the principles of the world¿s best customer service company¿they help you implement them in your organization. The Nordstrom Way to Customer Service Excellence will help any organization focus on customer needs, follow-up, and ensure customer satisfaction in every transaction.

Robert Spector (Seattle, WA) is a professional speaker and writer whose work has appeared in Women¿s Wear Daily, the Wall Street Journal, the New York Times, and USA Today. Patrick McCarthy (Seattle, WA) retired from Nordstrom after more than 30 years of service. He was one of the top-performing salespeople in the company.

Y2005.

Reviews

There are no reviews yet.

Be the first to review “R. Spector – The Nordstrom Way to Customer Service Excellence”
Quick Navigation
×
×

Cart

error: Alert: Content is protected !!